Consumer Complaints: People buy almost every kind of goods from outside. And the first thing people do while buying goods is check its MRP. MRP means Maximum Retail Price, that is, at what maximum price can an item be shipped. If we talk about MRP in India, then in the year 2006, MRP was implemented on products by the Government of India under the Consumer Protection Act.
But there are still many shopkeepers who sell goods to customers at a price higher than the MRP. Let us tell you that doing this is illegal. If someone sells you goods at a price higher than the MRP, then you can tell him about the MRP rule. Despite this, if the shopkeeper still asks you for more money, then you can complain about it. Where and how can you complain? Let us tell you about these cases.
You can complain in consumer forum
If any shopkeeper is asking you for more than the MRP for any item, then you can complain about it. The Consumer Protection Act was enacted by the Government of India in the year 1986 for matters related to consumers. For which the law was passed again in the year 2019. Which replaced the Consumer Protection Act 1986. Any consumer can file a complaint against shopkeepers in the Consumer Court. For this, a complaint can also be filed online.
To register a complaint online, customers will have to visit https://consumerhelpline.gov.in/. After this, an account will have to be created here. After creating an account with all the information, one will have to sign in. Then the type of product, the company from which it was purchased, what is the complaint, all this information will have to be submitted along with supporting documents. If the complaint is found to be correct, action will be taken against the shopkeeper.
You can also complain like this
Apart from complaining through the online website, customers can also register their complaint by calling the toll-free number of the Consumer Forum 1800-11-4000 or 1915. Apart from this, complaints can also be made by calling 14404. You can also complain through the National Consumer Helpline app. Apart from this, you can also complain through WhatsApp on the National Consumer Helpline number 8800001915 of the Department of Consumer Affairs.
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